Support that stays with you after the sale. Whether you ride close to Greenville or take your trike on adventures across the country, Pickens Cycles is your first point of contact for maintenance questions, troubleshooting, replacement parts, and warranty support.
Contact Ryan at rj@pickenscycles.com to schedule service or ask for help. We provide phone, email, and scheduled video assistance at no charge for troubleshooting; hands-on service and parts may have charges as explained below.
Local maintenance and repairs
Maintenance and repairs are available by appointment in the Greenville, South Carolina area. Contact us before bringing your trike in so we can confirm the work, location, availability, and estimated cost. Specialized electrical or component repairs may be referred to a suitably equipped technician.
One complimentary first-year tune-up
Each new SC11 or SC28E purchased directly from Pickens Cycles includes one complimentary tune-up at our location within 12 months after delivery or pickup, by appointment. This includes inspection and routine adjustments of brakes, shifting where applicable, steering, and accessible fasteners, plus chain lubrication.
Replacement parts, wear items, specialized electrical diagnostics, transportation, and third-party shop charges are additional. We will explain any additional work and obtain your approval before proceeding. This local tune-up benefit is not a reimbursement allowance for service at another shop and does not change your warranty rights or reporting periods.
Out-of-state and traveling owners
You can contact Pickens Cycles directly wherever you live or travel. We will help troubleshoot the issue and, when hands-on service is appropriate, help identify a willing, qualified bicycle or recumbent-trike shop near you. With your agreement, we can coordinate the proposed repair and provide appropriate replacement parts and technical guidance.
Shop acceptance, scheduling, and capabilities vary. Motor, battery, and automatic-shifting work may require a technician with the correct training and diagnostic equipment. Contact us before arranging a repair you would like us to reimburse so the work and any payment commitment can be agreed in writing. This does not restrict reimbursement or remedies required by law.
Pickens Cycles limited warranty
The following coverage applies to new SC11 and SC28E trikes while owned by the original retail purchaser and is nontransferable. The coverage period begins on delivery or local pickup, rather than on the date a preorder deposit is paid.
- Frame and steering components: five years against defects in materials or workmanship.
- Paint, finish, and Pickens-branded components: one year against defects in materials or workmanship, excluding tires, tubes, and cables from this Pickens-branded component coverage.
- Other components: their respective manufacturers' warranties apply. Contact us for the applicable terms, including motor, battery, charger, and shifting-system coverage for your configuration, before purchase. Pickens Cycles will help you with the claim process.
For an approved claim under the Pickens Cycles limited warranty, we will repair or replace the defective covered part as appropriate. This does not make repair or replacement your exclusive remedy where applicable law provides other rights. A timely reported covered defect will not lose eligibility solely because the coverage period ends while the claim is being resolved.
Maintenance, labor, and shipping costs
Routine maintenance and normally worn parts are the owner's responsibility. Examples include cleaning, lubrication, tire and tube replacement, and replacement of worn brake pads, chains, cassettes, and cables. Accidental damage and repairs outside applicable coverage are also customer-paid.
The Pickens Cycles limited warranty covers approved defective parts; it does not include labor, diagnostic fees, shipping, freight, travel, or transportation charges. Those charges are the owner's responsibility unless the applicable component warranty, terms provided with your order, a written commitment from Pickens Cycles, or applicable law provides coverage. This applies to local and out-of-state owners. No automatic first-year warranty-labor reimbursement is included.
We will explain the proposed remedy and any charges you would be responsible for before you authorize paid work or shipment. We will obtain approval before exceeding an agreed estimate. Necessary shipping for an incorrect item or damage during shipping we arranged is paid by Pickens Cycles as described in our Return & Refund Policy. No restocking fee applies to a covered warranty remedy.
Coverage exclusions and independent service
Normal wear is not a manufacturing defect. Damage caused by accidents, misuse, overloading, neglect, improper maintenance, or an incompatible modification is excluded to the extent that it caused the claimed problem. Follow the maintenance and operating instructions supplied with your trike and its components.
You may use an independent shop for maintenance and repairs. Independent service, a third-party part, or a modification does not, by itself, void unrelated warranty coverage. We may exclude damage actually caused by improper work or an incompatible part. Keeping maintenance records can help diagnose a problem, but service exclusively through Pickens Cycles is not required to retain warranty coverage.
How to request help
- Email rj@pickenscycles.com with your name, order number or other proof of purchase, trike model, serial number if available, location, and a description of the issue. Include clear photos or a short video where practical.
- We will review the issue and explain the next steps, applicable coverage, and service options. Stop riding or charging if the issue may affect safety.
- Agree on the work and any customer-paid charges before repairs or shipping. Do not ship a trike, electrical component, or lithium battery without our handling and shipping instructions.
Timing depends on diagnosis, technician availability, and parts availability; we will keep you informed as the work progresses. Warranty inquiries do not require a return of the entire trike before we assess the issue.
Your purchase terms and legal rights
This policy is provided by Pickens Design Group LLC, doing business as Pickens Cycles. Mailing address: 8595 Pelham Rd #1026, Ste 400, Greenville, SC 29615. This is a mailing address; contact us for an appointment or the correct service or return destination.
The warranty and service terms provided before your purchase govern your order. Later changes do not reduce coverage or benefits already promised to you. Nothing in this policy disclaims implied warranties or excludes or limits rights or remedies that cannot lawfully be excluded or limited. This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For cancellation, returns, or delivery concerns, see our Return & Refund Policy, Founder Series Preorder Terms, and Shipping & Delivery information.